If They See It, Will They Say It? Closing the Gap In Hazard Reporting

Are all your staff and volunteers willing to report a physical hazard or liability risk exposure in the organization? Just because you would do it, don’t assume others would. The Washington, D. C. Metro system commissioned a survey of its employees’ attitudes toward safety, following a Red Line series of accidents. The results indicated that […]

Before You Respond to an Angry Volunteer

Volunteers can be the eyes and ears of an organization. By giving time and skills, they are personally invested, and their feedback is critical to the organization’s success. Sometimes, that feedback might come in a form that is more emotionally charged than a volunteer manager would prefer. Here are some tips to support you in […]

Volunteer Engagement: Meet Them Where They Are

What attracts potential volunteers to your organization? There’s no single answer, but there are many right answers…if you engage them in ways they value. Different strokes for different folks, as Sly and the Family Stone expressed it. Here’s a checklist to help your organization make potential volunteers – and current ones – feel valued and […]

Good News and Bad News in Volunteer Management

From the 2025 VolunteerPro Volunteer Management Progress Report – The Recruitment Edition. The Good News For most organizations, the number of volunteers has returned to pre-COVID levels. Some organizations have enhanced their recruitment by redefining volunteer roles to “better balance the needs of the community and the needs of the organization.” (See our January 2025 […]