Volunteers and Confidentiality: What They Can and Can’t Share — and What Happens When They Do

Volunteers hear things. A client shares a personal detail during a home visit or on the way to a medical appointment. A board member mentions an unreleased decision within earshot of an office volunteer. A donor’s gift amount appears on a spreadsheet that a volunteer helps organize. These situations put a volunteer in possession of […]

Older Volunteers and Physical Risk: How To Match Assignments to Individual Ability

Two volunteers can be the same age and have very different comfort levels with a four-hour standing shift or a role that requires lifting boxes. Age alone gives a supervisor little useful information about whether the assignment fits. A stronger process defines the physical demands of the role, discusses them with the volunteer, and makes […]

Volunteer Advancement — Not Just Moving Up, but Also Continuing To Grow

By Megan Vixie Editor’s Note: We appreciate this guest article by Megan, owner of Arrive Circa Now, LLC. There is more information about her and the executive coaching and consulting services she offers, following the article. When we hear the word “advancement,” it’s easy to think of promotions, titles, or leadership positions. But advancement can […]

Dog Bites, Trip Hazards, and Other Surprises: Preparing Volunteers for the Unexpected

Volunteer risk doesn’t always look dramatic. It looks like a loose step on a client’s porch, an unfamiliar dog behind a screen door, or a walkway still slick from last night’s rain. These are the moments that catch volunteer coordinators off guard, not because they’re rare, but because they don’t fit the image most people […]

Home Visit Safety: Managing the Risks Volunteers Face in Clients’ Private Spaces

A client’s home is unfamiliar territory. Unlike a nonprofit’s office or a facility it maintains, a private residence usually isn’t a space the organization can inspect or control in advance. That distinction is why home visit safety deserves its own framework, one that pairs practical planning with volunteer accident insurance to protect against what planning […]

What Nonprofits Need To Know Before Letting Volunteers Drive: A Guide to Excess Auto Liability

Nonprofits that rely on volunteer drivers face a category of risk that personal auto insurance alone cannot fully address. Whether your volunteers transport older persons to medical appointments, deliver meals, run program errands, or shuttle clients between services, every trip carries liability exposure for both the driver and your organization. Volunteer liability insurance plays an […]